Replacement & Exchange Policy

Any product which is not fitting the size or your need can be replaced with another product with us. However, all of the following conditions must be strictly met:

• Unused Condition: The product should not be used and must be intact in its brand-new condition.
• Original Packaging: All packing covers, wrapping, tags, and respective manufacturer boxes must be preserved and sent back.
• Accessories & Documentation: All required accessories, warranty cards, user manuals, and free gifts must be returned intact with the goods.
• Pre-Confirmation Video Proof: The condition of the product must be good. A clear video proof demonstrating the product and packaging condition must be sent to our WhatsApp support team beforehand. Upon our confirmation, the goods must be dispatched/booked back to our store address.
• Return Logistics Charges: All courier or logistics charges for returning the item to our store must be borne by the customer.
• Exchange Process & Outbound Courier: Upon receiving and inspecting the goods at our store, the appropriate replacement or exchange will be processed by RK Super Shoppy after discussing the selected alternative with the customer. Necessary courier or logistics charges for dispatching the replacement item will be levied on the customer accordingly.

• Mandatory Unpacking Video: If the product arrives in damaged or broken condition, recording a 360-degree clear unpacking video (showing shipping label and opening of the sealed carton) is a strict must.
• Return Shipment: After sharing the unpacking video with our support team, the customer can send the damaged product back via courier or any appropriate logistics to our store address.
• Logistics Reimbursement: The courier / logistics charges incurred by the customer for returning the damaged product will be refunded/reimbursed to the customer upon arrival and inspection of the goods at our store address.
• Fresh Piece Replacement: Upon receiving the damaged or broken goods at our store address, RK Super Shoppy will send a brand-new, fresh piece back to the customer. All courier charges for sending the replacement fresh piece shall be borne by RK Super Shoppy exclusively.